Not included in the guarantee:
- Repairs executed by a third party.
- Customer’s own materials
- Normal wearing and using
- Damage caused by metaphorical use or a wrong maintenance
- Natural characteristic features of leather, like insect bites, cicatrices, colour deviations.
- Scotch guarded fabrics
- Indirect damage which is caused by an eventual assembly- or production fault, like loss of income etc.
- Colour deviations for repeat orders.
Rules Artifort guarantee concerning material defaults.
When Artifort , due to a justified claim on the guarantee, must replace the upholstery material of the furniture, the normal redemption on durable goods will be taken into account.
The mentioned terms are valid for normal use and provided approval of the complaint.
Furniture is durable so for replacement or repair of the materials we work with a redemption part per year. This means that depending on the age a contribution in the costs will be asked.
Of course you will receive a price quotation in advance.
0-2 years 100% guarantee – your contribution 0%
2-3 years 75% guarantee – your contribution 25%
3-4 years 50% guarantee – your contribution 50%
4-5 years 25% guarantee – your contribution 75%
5- years, no more guarantee.
Does your furniture piece need to be repaired? Please fill in our service request form.